Our process - How we work

To be an effective partner, we must first build a solid relationship with our clients. That begins with listening to understand. We get to know your district, to learn what makes it tick. How are you presenting yourselves? How is the district perceived by the residents? Where are the pain points?

Once we have a general sense of the landscape, we shift into research mode and delve deeper into the district's needs. We review your current communications channels, both formal and informal, to identify gaps and areas for improvement. We also meet with your key consultants to ensure we are aligned and working in harmony with them to meet your objectives.

Building off the results of our discovery process, we develop a detailed communications plan, tailored to your district, and focused on your residents. We will recommend communication platforms and channels, along with strategies that will help you inform, educate, and serve the community.

We meet with the key stakeholders to seek feedback on our recommendations and set priorities for implementation. Once the plan is adopted, we get to work.

We want partners, not just clients. To build and nurture that kind of relationship requires ongoing connection and personalized attention. This involves actively listening to client needs, providing timely responses, and offering creative solutions. We encourage regular attendance at board meetings and periodic check-ins with the communication liaisons, to ensure we stay connected to the district, and our plans stay relevant to your residents.