Our process - How we work

Just as no two people are alike, no two districts are alike. Triton hand-tailors our services to fit your district’s needs.

Listen & Discover

To be an effective partner, we must first build a solid relationship with our clients. That begins with listening to understand. We get to know your district, to learn what makes it tick. How are you presenting yourselves? How is the district perceived by the residents? Where are the pain points?

Once we have a general sense of the landscape, we shift into research mode and delve deeper into the district's needs. We review your current communications channels, both formal and informal, to identify gaps and areas for improvement. We also meet with your key consultants to ensure we are aligned and working in harmony with them to meet your objectives.

Included in this phase

  • Client-Centric Approach. Our focus is always on our clients and what makes them special.
  • Comprehensive Assessment. Before we know how to help, we need to know what you are already doing.
  • Collaborative Alignment. Your consultants are a team. We work with the other players to help you achieve our goals.

Plan & Execute

Building off the results of our discovery process, we develop a detailed communications plan, tailored to your district, and focused on your residents. We will recommend communication platforms and channels, along with strategies that will help you inform, educate, and serve the community.

We meet with the key stakeholders to seek feedback on our recommendations and set priorities for implementation. Once the plan is adopted, we get to work.

Engage & Maintain

We want partners, not just clients. To build and nurture that kind of relationship requires ongoing connection and personalized attention. This involves actively listening to client needs, providing timely responses, and offering creative solutions. We encourage regular attendance at board meetings and periodic check-ins with the communication liaisons, to ensure we stay connected to the district, and our plans stay relevant to your residents.

Included in this phase

  • Timely Responses
  • Guidance
  • Support
  • Collaboration
  • Feedback

Our values - Trust isn’t given, it’s earned

  • Respect. Displaying respect for your clients involves attentive listening, prioritizing their needs, and consistently demonstrating appreciation for their trust and partnership.
  • Accountability. Owning up to your responsibilities fosters trust, shows you're reliable, and keeps the relationship solid.
  • Excellence. Striving for excellence in client interactions means going above and beyond, making sure they feel valued and taken care of every step of the way.
  • Experience. We bring years of experience to our clients. It's like having a trusted friend who knows all the shortcuts and best ways to navigate any situation

Tell us about your district

Our office

  • Houston
    25511 Budde Rd Ste 3604-B
    The Woodlands, TX 77380

    North Texas
    Coming soon.
  • Contact
    (281) 766 - 4276